[Bell Historians] Re: Ropes - Help Please - Thank You

[Iain Mitchell]

That sounds like good customer service, too often people complain to anyone apart from the suppliers.
Atleast peter knows of the problems now and has a chance to make amends 


regards

Mitch


From: Alan Ellis 
Sent: Monday, August 02, 2010 3:53 PM
To: bellhistorians at yahoogroups.com ; change-ringers at IkMV1XcPJxYgHYT-cW9Xc22UUJqnqgNF_ZpXla11yyrDAa-zltV6vjawoqWawt5IoAUyP3SPL0RW-RhNq5oIo5lPR4Si_EU.yahoo.invalid ; ringing-chat at noC8yzp9USCSMulEQPihtW2oacNE0ZIDbmyN5gOpgocqKolt-vIXud86aC6XsI3dVSfFTdPzX78oH5rtxm4xuhZ7.yahoo.invalid 
Subject: [Bell Historians] Re: Ropes - Help Please - Thank You


  
To everyone who responded to our plea for help.

Thank You, Thank You, Thank You.

Within a few hours you have not only identified the problem with our ropes and suggested various alternatives but with the ammunition supplied about Peter's ropes, we were able to go back to Peter and he will supply a complete new set - free.   No arguments from Peter!!   Although not requested by Peter, we have offered to pay for the carriage, air mail, to Vancouver.

That is what I call a satisfactory conclusion.   Thanks everyone.

Best wishes

Alan











Alan Ellis wrote:


  Hello Everyone,

  We are at the end of our rope(s).  :-)

  Our current ropes are only two years old and we have yet to be able to eliminate the elasticity.    Our tower captain hates them and our visitors dislike them and have trouble with them.   Our ringing friends in Seattle no longer like to visit even.

  We have hung weights on the end for weeks but the elasticity comes back as soon as the weather warms up.  They were regular ropes with a silicone coating above the sally.

  This was the fourth complete set we have had over the years  from Peter Minchin.  All the other sets were completely satisfactory and lasted 8 to 10 years, depending upon the amount of ringing and the care taken by the steeplekeeper.

  Of course this was all my fault because I did not order this latest set of ropes with terylene tops!   :-(

  We would appreciate any and all suggestions, from replacing them with a new set having terylene tops, to splicing in terylene tops to the existing sallies, to changing suppliers.   Come to that, are there any suppliers left these days, or have they all retired?

  Your suggestions will be gratefully appreciated,

  Alan Ellis
  Holy Rosary Cathedral
  Vancouver, B.C.
   


   



           
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